In the last ten years, Quantum Profile Systems has moved from being a traditional 'long run, mass production' manufacturer to a company where the 'lean approach to business' is embraced by every employee, in every part of the company.
We really do try understand by meeting face to face, asking, listening and checking what it is exactly that our customers value. Once we know what they value, the quality of the product (and service) is controlled by those who make it. We have no Quality Control Department!
We have examined all our processes, not just in manufacturing, to identify what adds value and what does not (waste!) and we eliminate the waste. A good example of this is the Quantum Specialist Measuring Service.
You will find no Work in Progress (WIP); just product flowing from raw material to finished packed product following a standard procedure.
We try to make everything to order within 24 hours. Yes that really does mean order received, made and despatched on the same day. Finished stock is kept to a minimum and then only on 'runners'. We rarely end up with obsolete stock, finished or raw material. Stock counts are quick and easy but accurate.
Everyone at QPSL contributes to the 'continuous improvement'. Our ongoing Lean Enterprise Programme has all team leaders and managers working together across all departments. 'Visual management' allows everyone to know what works and what needs improving. We have our own internal lean logo geared around our ongoing objective of always learning to be leaner.